The Effect of Work Motivation, Work Employees and Organizational Commitment on Citizenship Behavior at PT PLN (Persero) UP3 Ternate

Authors

Nurul Husna R Ismail
Nurlaila Khairun University
Ikrima M. Mustafa Khairun University

DOI:

https://doi.org/10.37010/lit.v4i1.740

Keywords:

work motivation, job satisfaction, organizational commitment, organizational citizenship behavior (OCB)

Abstract

This study aims to determine and analyze the effect of Work Motivation, Job Satisfaction and Organizational Commitment partially or simultaneously on the Organizational Citizenship Behavior (OCB) of PT. PLN (Persero) UP3 Ternate. This study uses a quantitative approach. The population used in this study includes all employees of PT. PLN (Persero) UP3 Ternate as many as 50 people. Data collection techniques were carried out through observation, interviews and distribution of questionnaires where the distribution of questionnaires used probability sampling technique with the type of simple random sampling. The data analysis of this research uses SPSS version 26 as a statistical test tool. The results showed that (1) Partial Test results showed the significance value of Work Motivation on Organizational Citizenship Behavior (OCB) indicating that there was no influence of Work Motivation on Organizational Citizenship Behavior (OCB) of employees at PT PLN (Persero) UP3 Ternate. The Standardized Coefficients beta (?) shows a negative effect. (2) The significance value of the influence of Job Satisfaction on Organizational Citizenship Behavior (OCB) shows that there is an effect of Job Satisfaction on Organizational Citizenship Behavior (OCB) of employees at PT PLN (Persero) UP3 Ternate. While the Standardized Coefficients beta (?) shows a positive influence. (3) The significance value of the influence of Organizational Commitment on Organizational Citizenship Behavior (OCB) shows that there is an influence of Organizational Commitment on Organizational Citizenship Behavior (OCB) of employees at PT PLN (Persero) UP3 Ternate. While the Standardized Coefficients beta (?) shows a positive influence. (4) Based on the results of the Multiple Linear Regression Test, it is known that the significance value of the influence of the variables Work Motivation, Job Satisfaction, and Organizational Commitment simultaneously affects the Organizational Citizenship Behavior (OCB) of employees at PT PLN (Persero) UP3 Ternate with a simultaneous influence percentage of 76, 7%.

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Published

2022-04-15

How to Cite

R Ismail, N. H. ., Nurlaila, N., & M. Mustafa, I. (2022). The Effect of Work Motivation, Work Employees and Organizational Commitment on Citizenship Behavior at PT PLN (Persero) UP3 Ternate. LITERATUS, 4(1), 237–243. https://doi.org/10.37010/lit.v4i1.740